Willow Valley Communities and Caskey Group are committed to your satisfaction. Our Return Policy is designed to be as hassle-free and fair as possible. We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned or exchanged. No worries! Returns and exchanges can be made within 30 days of receipt. Items that have been worn, washed, or have the tags removed are not eligible for exchanges. If your package has been damaged from shipment, or there are missing contents, please notify us within 30 days of delivery to make a full claim. Shipping & Handling is the responsibility of the purchaser, and is not refunded.
All returns or exchanges will be issued a credit via online coupon code for the items returned. Please fill out the Return/Exchange Authorization Form to start the process.
Any additional questions on your exchange or return, please contact Nicole Mann at Caskey Group, firstname.lastname@example.org.
After authorization, please include a printed copy of your authorization form with your return/exchange items to:
Attention: Nicole Mann
RE: Willow Valley Return
850 Vogelsong Road
York, PA 17404